Refund policy

Return & Refund Policy

Last Updated: November 6, 2026

At MG Designer Hub, customer satisfaction is our priority. We carefully check and pack every order to ensure that our customers receive products in good condition.

Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

We accept return requests under the following conditions:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is significantly different from its description or images.

To be eligible for a return:

  • The product must be unused and unworn.

  • Original tags and packaging must be intact.

  • A return request must be submitted within 48 hours of delivery.

  • Customers must provide clear photos or an unboxing video as proof of the issue.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, washed or worn.

  • Products damaged due to customer negligence.

  • Products without original tags or packaging.

  • Products returned after the eligible return period.

  • Products purchased during special clearance or final-sale offers, except where required by applicable law.

3. Refund Policy

Refunds are available only for approved return requests.

Once the returned product has been received and inspected, we will notify you about the refund approval.

Approved refunds will be processed within 5–7 business days.

Refunds for prepaid orders will be issued to the original payment method wherever possible.

For Cash on Delivery (COD) orders, approved refunds will be made through a suitable bank transfer or UPI method after collecting the required details.

4. Exchange Policy

We offer exchanges for eligible products, subject to stock availability.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

5. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

6. Return Shipping Charges

If the return is due to a damaged, defective or incorrect product, MG Designer Hub will arrange or bear the reasonable return shipping cost.

For other approved returns, shipping charges may apply where permitted by law.

7. How to Request a Return or Refund

To request a return or refund, contact us with:

  • Your Order ID

  • Your Name

  • Product Details

  • Clear Photos or Unboxing Video

  • Reason for Return

Contact Us:

Email: [Your Business Email]

WhatsApp: [Your WhatsApp Number]

Website: MG Designer Hub

We will review your request and guide you through the next steps.

8. Important Note

MG Designer Hub reserves the right to verify return requests and reject claims that do not meet the stated eligibility conditions, subject to applicable consumer protection laws.

Nothing in this policy limits any rights available to customers under applicable Indian law.

Thank you for shopping with MG Designer Hub!