Shipping policy

Shipping & Delivery Policy

Last Updated: November 6, 2026

At MG Designer Hub, we aim to deliver your favourite fashion products safely and on time. Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays may take additional processing time.
Once your order is dispatched, you will receive a shipping confirmation with tracking details, wherever available.

2. Shipping & Delivery Time

Estimated delivery time is 5–10 business days after dispatch.
Delivery times may vary depending on your location, courier availability and other unforeseen circumstances.
Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before placing your order.
Free shipping may be available on selected products or orders above a specified amount.
Any applicable additional charges will be communicated before order confirmation.

4. Order Tracking

Once your order is shipped, tracking details will be shared through SMS, WhatsApp or email, wherever available.

You can use the tracking link or tracking number to check your shipment status.

5. Cash on Delivery (COD)

COD orders are subject to service availability at your delivery location.
Customers must provide a valid phone number and complete delivery address.
Our team or courier partner may contact you to confirm your COD order.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders, subject to applicable law.

6. Delayed or Lost Shipments

Although we try our best to deliver orders within the estimated timeline, delays may occur due to:

Weather conditions
Courier service delays
Public holidays
Unexpected logistical issues

If your order is significantly delayed or appears lost, please contact our customer support team.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered due to an incorrect address, unavailable recipient or repeated delivery attempts, the courier may return the shipment to us.

Please contact us as soon as possible if you notice an error in your shipping details.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear photographs or an unboxing video.

Our team will review your request according to our Return & Refund Policy and applicable consumer protection laws.